Individual digital downloads are generally final sale
Path & Petal sells downloadable e-books, printable PDFs, guides, worksheets and toolkits. Once the correct digital product has been delivered or made accessible, sales are generally final and we do not offer change-of-mind returns or exchanges. This applies only to the extent permitted by applicable law. We display the product's price and details before purchase so you can review them first.
If a file is missing or not working
If a file does not arrive, the download fails, the wrong product is provided, or a file is corrupted or materially different from its description, please email info@pathandpetal.net with the purchase email, order reference, product name, and a brief explanation. Please do not send full payment card numbers, passwords or private child records. We will investigate and try to provide the correct file or restore access. If a remedy cannot be provided, we will honor any refund or other right required by applicable law.
Unauthorized, duplicate or incorrect charges
If you notice a duplicate, unauthorized, or incorrect charge, contact us promptly at info@pathandpetal.net. We will review the available order record and coordinate with the checkout provider where needed. This policy does not restrict lawful bank disputes, chargebacks or non-waivable consumer remedies.
Subscriptions and recurring payments
All-Access memberships, when enrollment is available, are different from permanent individual purchases. A membership renews automatically at the chosen monthly or annual interval until cancelled. Cancelling stops future renewals as described in the Membership & Billing Terms; it does not automatically reverse a completed charge for the current or a previous billing period. Unused membership time does not automatically create a refund, subject to applicable law, material service failures, and other required remedies.
Membership access and individually bought PDFs
When the paid membership term ends, ongoing access to its protected content may stop. A separately purchased digital workbook or guide remains governed by the license and delivery terms of that individual purchase. A member must not assume all video lessons or recordings are immediately available; availability is described on the Membership page before enrollment.
How to request help
Email info@pathandpetal.net for a billing, refund or delivery question, and include a reasonable description of the problem. We may need to verify the order, but we won't request your complete payment card number by email. Your statutory cancellation, refund, and other consumer rights remain in effect even where this policy says a sale is final.
Current availability
Individual digital-product checkout is available for the resources linked in our Resource Library. The monthly and yearly membership plans exist in Wix; customer enrollment from this site is being completed and must not be treated as open until secure checkout, cancellation, and access are verified. If a membership payment is processed but you cannot access the promised materials, contact us immediately so we can resolve the issue or provide any required remedy.